Invest in Self-Service
Shadow IT is partly driven by business users and developers becoming frustrated with traditional IT procurement and deployment cycles. Give users and developers the access and control they crave by creating self-service portals for provisioning IT resources and services.

This is more than the old help desk ticket portal; this means building an enterprise app store for users and IT services portal for developers. Provisioning from these portals should be automated (with approvals built into the workflow as needed), which means the underlying resources—compute, storage, network, firewall, app delivery, monitoring—need to be programmable.

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