If you are having issues with an iPhone or iPad with IOS, here are some tips that might help solve the problem or at least refresh the device to improve things.

Backup your Device via iCloud

Before using any of these tips, please make sure you have a backup of your iDevice.

iCloud automatically backs up the most important data on your device using iOS 5 or later.

After you have enabled Backup on your iPhone, iPad, or iPod touch in Settings > iCloud > Backup & Storage, it will run on a daily basis as long as your device is:

  • Connected to the Internet over Wi-Fi
  • Connected to a power source
  • Screen locked

You can also back up manually whenever your device is connected to the Internet over Wi-Fi by choosing Back Up Now from Settings > iCloud > Storage & Backup.

Backup your Device via iTunes

Before using any of these tips.please make sure you have a backup of your iDevice.

iTunes can create backups of your iOS device when you:

  • Sync with iTunes (disabled if you have iCloud backup turned on)
  • Right-click (or Control-click) the iOS device in iTunes under Devices and choose Back Up

Use these steps to manually back up your iOS device using iTunes:

  1. Connect your iOS device to a computer with the latest version of iTunes installed.
  2. Click the File menu and select Devices > Back up.

To verify that the backup finished successfully, open iTunes Preferences and select the Devices tab.

The name of the device will appear along with the date and time the backup was created.

 Reboot your Device

  1. Press and hold the power button on your iDevice.
  2. When prompted, slide the Red poweroff icon on the display
  3. Once the device is completly powered down, press the power button until the Apple logo appears on screen.

Reset your Device

  1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
  2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
  3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.


Restore your Device

  1. Connect your device to your computer.
  2. Select your iPhone, iPad, or iPod touch when it appears in iTunes. Select the Summary tab, and click the Restore button. select your device
  3. Click Restore.      iTunes may prompt you with a software license agreement.If you click Agree, iTunes will download the iOS software file (.ipsw file) before restoring.
  4. After a restore, the iOS device restarts. You should then see “Slide to set up”. Follow the steps in the iOS Setup Assistant.
  5. If needed, restore your device from a previous backup (see below).

Restore your Device via iCloud

When you go through Setup Assistant on a new device using iOS 5 or later, choose “Restore from iCloud Backup” and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose from which backup to restore.

If the home screen icons appear on your device and you wish to restore from an iCloud backup, erase your device (by going to Settings > General > Reset > Erase All Content and Settings). When prompted to set up as new or to restore from previous backup, select Restore from iCloud Backup. Enter your AppleID and password when prompted.

After your device restarts, your settings and accounts are restored and Backup starts downloading your purchased music, TV shows, apps, books, Camera Roll, and other content*.

For best battery performance, leave your device connected to a power source until the restore is complete. You may be prompted to enter the passwords for all accounts enabled on your device.

A progress bar will appear underneath the apps that are being downloaded. To prioritize the restore of a specific app, tap its icon. Restore will attempt to download the same version of the app that you had installed previously.

If that version is no longer available, the latest version of the app will be restored.

To check if the restore is complete, go to Settings > iCloud > Storage & Backup.

Restore your Device via iTunes

To restore information from a backup, use one of the following methods after connecting your iOS device to the computer with which you normally sync:

  • Click the File menu and select Devices > Restore from Back up.


  • Open the iOS device’s Summary tab.There are two ways to access this:
    • Click the device button in the upper right corner. (If viewing the iTunes Store, click the Library button in the upper right corner.The device button will then be visible.)
    • From any view in iTunes, click the View menu and select Show Sidebar. Select your iOS device in iTunes under Devices.
  • Click the Restore Backup button.

You will now have everything back on your Device as it was before you started the Restore process, though it should now have refreshed your Device and made it nice and new (at least from a software prespective). Restoring generally fixes most issues (which are due to software and memory issues).


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