Bitcoin investors left hanging by the sudden shuttering of the MtGox electronic market will soon have a way to learn more about the fate of their cryptocurrency holdings—a Japanese phone hotline. In an announcement on the company’s website, MtGox said that a call center had been set up to handle inquiries about the company.

The call center will go live on the morning of March 3, Japan time.
The notice said “an overview of the situation” surrounding MtGox’s application for starting its bankruptcy procedure, called a “civil rehabilitation,” would also be posted on March 3.
MtGox filed for bankruptcy protection on February 28, revealing in court that it had approximately $63.6 million in debt—nearly double what its assets were worth.

The filing arrived as it was reported the company lost about $486 million worth of bitcoins during a series of cyber-attacks on its exchange.

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