HashFast’s CTO Simon Barber (left), Senior Account Manager Joe Russell (center), and CEO Eduardo deCastro (right).
SAN FRANCISCO—Seated at a conference table in HashFast’s offices, flanked by four other top employees, CEO Eduardo deCastro explained on Friday morning that the now-former Bitcoin miner manufacturer made key mistakes in late 2013 that lead to the company’s precarious position.
“We pretty much emptied the bank account into refunds,” he admitted.
But as far as many customers are concerned, those refunds are not happening fast enough. Delayed orders led to escalating frustrations, which in some instances led to lawsuits and arbitration cases, with likely more on the way.
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