TracFone has agreed to pay $40 million “to settle charges that it deceived millions of consumers with hollow promises of ‘unlimited’ data service,” the Federal Trade Commission announced today.
Despite advertising unlimited data, the company’s various prepaid wireless brands “drastically slowed or cut off consumers’ mobile data after they used more than certain fixed limits in a 30-day period,” the FTC said.
“Beginning today, consumers who had a Straight Talk, Net10, Simple Mobile, or Telcel America unlimited plan before January 2015 can visit http://ftc.gov/prepaidphones to file a claim for a refund,” the commission said. “Refunds will be paid to consumers whose data service was slowed or cut off. Consumers who had an unlimited plan but are unsure if their data service was slowed or cut off should still file a claim to find out if they are eligible for a refund.”
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