Chris Pangilinan, a former San Francisco Municipal Transportation Agency engineer who uses a wheelchair, has alleged that new private bus startup Leap is in violation of the Americans with Disabilities Act (ADA). As such, Pangilinan recently filed a formal complaint with the Department of Justice.
Leap recently launched its service, offering interested commuters a luxury transit option that includes things like Wi-Fi, more personal space, and refreshments. Leap charges riders $6 per fare (more than double what local buses charge), and riders use the company’s smartphone app to pay for fare or refreshments as well as to monitor when the buses are approaching.
Pangilinan, who moved away from San Francisco before Leap launched its service, said he found the company’s lack of accessibility “pretty shocking.” His complaint alleges that Leap “removed features that made the buses previously wheelchair accessible, such as the front door ramp, and wheelchair securement areas within the vehicle.”
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