When Time Warner Cable’s computer system noticed that customer Luiz Perez hadn’t paid a bill, it started robocalling him—163 times over a 13-month period in 2013 and 2014.
But it turned out the calls were going to the wrong person, another customer named Araceli King, of Texas. King, who wasn’t behind on her bills, “told a TWC representative that she was not Luiz Perez” after the 10th call to her number. (The cell phone number originally belonged to Perez but Sprint had re-assigned it to King.) Yet TWC kept on calling, 153 more times. The last 74 of those calls even came after King sued the cable company to get it to stop harassing her.
That’s why a federal judge yesterday ordered TWC to pay King $229,500 for violations of the Telephone Consumer Protection Act (TCPA). The ruling was issued by US District Judge Alvin Hellerstein in New York City, where TWC is based.
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