The Federal Communications Commission received about 2,000 net neutrality complaints from consumers over a one-month period, according to a National Journal article today. The overarching theme of the complaints is that customers are fed up with their Internet service providers, often due to slow speeds, high prices, and data caps. In a sampling of 60 complaints, the most frequent targets were AT&T, Comcast, and Verizon.
There doesn’t seem to be any smoking-gun proof of violations of the core net neutrality rules that prohibit Internet service providers from blocking or throttling traffic or prioritizing services in exchange for payment. But the FCC’s reclassification of broadband providers as common carriers allows customers to complain that general business practices are “unjust” or “unreasonable,” making it a judgment call as to whether many of the early complaints are really violations.
National Journal filed a Freedom of Information Act request with the FCC, which provided an estimate of the number of complaints received in the first month after the rules took effect June 12. The FCC also provided copies of 60 complaints, which are available here.
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