Apple’s iPhones and iPads can now move to iOS 9 software. Sarah Tew/CNET
Apple’s latest update to its mobile software is apparently causing a stir — and not a good one.
Many Apple customers on social media and within online forums are reporting that apps on their devices are crashing when they update their operating system to iOS 9, the latest version of the software that powers iPhones and iPads. iOS 9 rolled out to consumers on Wednesday.
It hearkens back to problems with the update to iOS 8 last year, which caused certain devices to experience buggy Wi-Fi and decreased battery life. Subsequent updates to fix the software ended up carrying their own problems. These problems aren’t rare — Apple pulled its WatchOS update for its Watch because a bug and issues often arise with the introduction of new software.
“The big picture here though is that this is the standard environment for a new operating system launch,” said Piper Jaffray analyst Gene Munster. “There are always going to be a spectrum of bugs but they should be solved within a few days.”
Since Apple’s official iOS 9 launch, as 8 a.m. PT Friday, the adoption rate of the new operating system is a little more than 20 percent, according to Mixpanel, a third-party mobile analytics firm. So far, the latest version is being adopted at a faster rate than previous operating systems.
Munster expects numbers to keep growing despite the reported bugs, which would allow the Cupertino, California, company to solve them more quickly. “Apple can’t get an OS to be stable until they have the full force of their base using it,” he said, noting that any glitches are likely the result of the combination of apps and hardware on users’ phones. As users send diagnostic information back to Apple after downloading the iOS 9 upgrade, Apple will be better able to fix the bugs.
Yet customers didn’t hesitate voicing their grievances.
“This iOS 9 update… App crashing and ugly fonts.” –@stephayson
“Y’all updated to iOS 9 for the extra hour of battery but you’ll regret it when it starts getting laggy and crashing” –@Nycphoria_186
“Outlook app is crashing after iOS 9 update. Had to uninstall and reinstall the app to get it to work again.” –@bananza
“Does anyone else have apps that keep crashing after you got IOS 9???” –@emm_zeddis
iOS 9 incorporates changes that make iPhones and iPads more able to predict an owner’s needs and interests. The iPhone can learn about someone’s habits at particular times of day or in certain locations. For instance, a device can load up music selections ahead of regular morning runs or bring up an audiobook that someone wants to listen to in the car. The operating system can automatically suggest apps to load or people to contact based on a person’s usage patterns. iOS 9 also comes with updates to Siri to give the digital voice assistant a new interface and allow it to remind a user of appointments without being told to ahead of time.
Apple declined to comment for this report.