Facebook credits for sale in Target. (credit: Wikipedia user Pmsyyz)
Facebook has agreed to change some of its procedures around refunds to minors who made purchases without their parents’ consent.
The changes are part of a proposed settlement (PDF) in Bohannon v. Facebook, a class-action lawsuit originally filed in 2012. The original complaint described how Glynnis Bohannon gave her child, identified as I.B., permission to spend $20 on his Facebook account using her Wells Fargo MasterCard.
But I.B. continued to play “Ninja Saga” and make in-game purchases, thinking he was spending “virtual, in-game currency.” In fact, he had made “several hundred dollars” worth of real-money purchases, which were charged to his mother’s MasterCard. The complaint says that Bohannon found a phone number to contact Facebook “after several hours of searching” and left a message describing her situation but received no reply. (Bohannon was later granted a “courtesy refund” after the class-action suit was filed.)
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