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The Federal Communications Commission is exempting ISPs with 250,000 or fewer subscribers from rules that require greater disclosures about billing and other aspects of Internet service.
The enhanced transparency requirements were passed in February 2015 as part of the commission’s net neutrality order.
To comply, home Internet providers and cellular carriers must make public disclosures with the following information:
Price—the full monthly service charge.
Any promotional rates should be clearly noted as such, specify the duration of the promotional period, and note the full monthly service charge the consumer will incur after the expiration of the promotional period.
Other fees—all additional one-time and/or recurring fees and/or surcharges the consumer may incur either to initiate, maintain, or discontinue service, including the name, definition, and cost of each additional fee.
These may include modem rental fees, installation fees, service charges, and early termination fees, among others.
Data caps and allowances—any data caps or allowances that are a part of the plan the consumer is purchasing, as well as the consequences of exceeding the cap or allowance (e.g., additional charges, loss of service for the remainder of the billing cycle).
The enhanced transparency rule from 2015 also required ISPs to disclose packet loss statistics.
That was in addition to other network performance measures that ISPs were required to disclose by earlier rules passed in 2010.
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