New research report reveals IT support staff are spending more time on service requests and issue resolution than innovationLondon, UK – 31 January 2017 – A new *report that looks at how optimisation of IT operations drives digital transformation published today by Dimension Data reveals that IT operations staff are spending over 30% of their time on new service requests and supporting issue resolution, while only 15% of their time is allocated to innovation.

This…

Source: RealWire

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