Working in IT, I can be critical of sloppy work that I find online.
I don’t know about you, but as a tech who’s aware of what’s involved on the back end, it’s almost harder to stomach the errors as a customer.

Case in point: A recent experience using an online service scheduler for a large auto company.
I had a simple request: My car needed service.

At first, I phoned the vendor to set up an appointment and worked my way through push button hell.

After a long time on hold, I reached a recording: “Sorry, but I am away from my phone, and if you leave a message I will get back to you in the next 24 hours.” Wanting to secure a time slot, I decided to try plan B: online scheduling.To read this article in full or to leave a comment, please click here

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