IT administrators who manage a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft unveiled the beta of a new Call Analytics Dashboard on Monday, which is supposed to provide admins with a diagnosis of issues that users are having on a call.There are several different issues that could arise and cause a degradation in call quality, which is why these analytics are helpful.
If a user complains about a call only working intermittently, it can be hard to diagnose whether that’s an issue with their network connection, headset, Microsoft’s infrastructure, or something else.To read this article in full or to leave a comment, please click here

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