Enlarge / The Flex 2’s module is super tiny and slides into this silicone band. (credit: Valentina Palladino)
Update, 4/28/17 at 5:25pm: A Fitbit representative told Ars in an email that its investigation of the exploding Flex 2 showed “external forces” caused the problem. Here’s Fitbit’s full statement:
We were greatly concerned by Ms. Mitchell’s report and took swift action to understand the situation. Based on our initial investigation, including testing of her device by a leading third-party failure analysis firm, we have concluded that Ms. Mitchell’s Fitbit Flex 2 did not malfunction.
The testing shows that external forces caused the damage to the device.
We have not received any other complaints of this nature and we want to assure our customers that they can continue to enjoy their Flex 2 and all Fitbit products with confidence.
The health and safety of our customers is our top priority and, as such, Fitbit products are designed and produced in accordance with strict standards and undergo extensive internal and external testing to ensure the safety of our users.
Samsung isn’t the only company that has had deal with exploding products.
A Wisconsin woman told ABC News that her new Fitbit Flex 2 activity tracker “exploded” on her wrist while she read a book earlier this week.
Dina Mitchell was treated at an area urgent care provider the next day and was left with second-degree burns on her wrist.
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