It seems that not a week goes by without social media hitting a new high — or, as United Airlines might attest, a new low. Whatever your perspective, there’s no denying that social networks and online connections can shape how we work, think and interact to a dramatic degree.High-tech analyst and consultant Scott Steinberg offers guidance on how to get along in this digital world with his new book, Netiquette Essentials: New Rules for Minding Your Manners in a Digital World, which was released in February.

This is Steinberg’s seventh book about business or technology. Here he discusses why manners matter on social media, and why CIOs should care.
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