Will Facebook actually hire 3,000 content moderators, or will they outsource?Enlarge / Many content moderators say they work in cubical farms like this one from Office Space. (credit: Office Space)
Videos of murders and suicides are posted regularly on Facebook, and now the company has vowed to keep that kind of content off the site.
In a recent post, Mark Zuckerberg said his company will hire 3,000 content moderators this year to, “help us get better at removing things we don’t allow on Facebook like hate speech and child exploitation.” He added that they will also work with law enforcement to help Facebook users, “because they’re about to harm themselves, or because they’re in danger from someone else.” What remained unsaid in his post is where exactly these 3,000 new moderators will come from.
Zuckerberg and Facebook CEO Sheryl Sandberg may boast about all these hires, but there are no job openings for “content moderator” on the Facebook Online Operations website.

The company has remained mum when asked by reporters whether these jobs will be in-house or outsourced.

The reality is that these new helpers who will keep Facebook safe probably won’t work there.

They will be doing some of the company’s most harrowing work without the benefits of Facebook’s health care plan or job security.
For years now, Facebook has outsourced content moderation to staffing companies whose contractors spend all day looking for offensive or illegal content. Often these content moderators do their jobs as task work from home or in cubicles from large call centers around the world. Many are in the Philippines; in interviews with UCLA information studies professor Sarah Roberts and journalist Adrian Chen, they report that burnout is high because of the horrific videos and images they look at.

They also report feeling like exiles from the companies whose work they do.
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