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CenturyLink customers have paid “many millions” of dollars for services they didn’t want because CenturyLink employees added services to their accounts without the customers’ authorization, a former employee alleges in a lawsuit against the company.
Heidi Heiser worked from home as a customer service and sales agent from August 2015 to October 2016.
She says she “was fired days after notifying Chief Executive Officer Glen Post of the alleged scheme,” Bloomberg reported in an article describing the lawsuit. The lawsuit against the landline phone and Internet provider was filed this week in an Arizona Superior Court.
Heiser’s lawsuit “claims she was fired for blowing the whistle on the telecommunications company’s high-pressure sales culture that left customers paying millions of dollars for accounts they didn’t request,” Bloomberg wrote.

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