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ATT is denying that its contracts include “forced arbitration” clauses, even though customers must agree to the clauses in order to obtain Internet or TV service.
“At the outset, no ATT customer is ever ‘forced’ to agree to arbitration,” ATT Executive VP Tim McKone wrote in a letter to US senators today. “Customers accept their contracts with ATT freely and voluntarily; no one ‘forces’ them to obtain ATT wireless service, DirecTV programming, or other products and services.”
ATT was responding to concerns raised by Sens.

Al Franken (D-Minn.), Richard Blumenthal (D-Conn.), Ron Wyden (D-Ore.), Patrick Leahy (D-Vt.), and Edward Markey (D-Mass.), who previously alleged that ATT’s use of forced arbitration clauses has helped the company charge higher prices than the ones it advertises to customers.
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