LONDON, 31 July 2017 – NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience.Businesses using ContactWorld with Conversation Analyzer, NewVoiceMedia’s speech analytics solution, benefit from a unified, pre-integrated platform…

Source: RealWire

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