We’re already seeing the beginnings of artificial intelligence (AI) as applied to customer service, but just how far could it actually go? The idea is beneficial for both customers and employees in the customer service arena; by automating some of the simpler tasks currently done by human employees, customers get what they need faster, companies save money, and employees are freed up to tackle more stimulating, challenging tasks (which can boost morale).But could AI ever fully replace human-based customer service?AI in customer service today
Whether you realize it or not, you’re probably already relying on AI—or at least automation—for at least a few of your customer service interactions.To read this article in full or to leave a comment, please click here

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