Have you ever needed to talk to a customer service representative but don’t have the time to wait on hold? Or maybe you need to get in touch with a company that is only open during business hours and you can’t leave your desk to run the errand?
Andrew Baker is developer educator at Twilio.
Chat makes it easy for customers to communicate with businesses from home or work, without the frustration of long hold times.

And businesses have the opportunity to provide a pleasant, personalized experience that keeps their customers happy, without putting a huge burden on resources.

Best of both worlds.To read this article in full or to leave a comment, please click here

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