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The first public demo of Apple’s Face ID phone unlocking system didn’t go exactly as planned.
During the company’s big iPhone X reveal this week, Apple software engineering chief Craig Federighi suffered a semi-cringeworthy moment when he was unable to unlock the new handset onstage using the new authentication tech.

The device prompted Federighi to use a passcode instead, leading him to switch to a backup unit, which worked properly.
The mishap led some to immediately doubt the effectiveness of the Face ID setup—which completely replaces the usual Touch ID fingerprint scanner on the iPhone X—and, according to some reports, even led to a brief dip in Apple’s share price.
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