No one can deny it: services is a people business! But technology can enhance services, or even take over certain tasks.
In particular, the technologies that enable Digital Transformations can have a big impact on how services are delivered, and on the customer experience. Here are eight ways in which technology is changing IT services: 1.      Search: When customers need help, their first instinct is to search online.
Vendors should make sure their online company and product information is easy to find and that it’s optimized for search, so that the most relevant results appear first.
Ideally, that information will be located on the vendor’s website, prompting visitors to go there.To read this article in full or to leave a comment, please click here

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