Zurich, 18th October 2017 — SandSIV, the Customer Experience (CX) Platform provider, has today announced that one of the world’s largest airlines has selected SandSIV’s VOC Hubtrade; to unify and analyse its entire feedback ecosystem.

The carrier joins other major business-to-consumer (B2C) brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of Customer (VOC) intelligence.

Airlines have access to large amounts of internal and external passenger data, much of it unstructured….

Source: RealWire

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