With hundreds of new bots popping up daily, it seems everyone is exploring chatbot development.
In fact, the chatbot market size is estimated to grow from $703.3 million in 2016 to $3.2 billion by 2021.
In an ever-expanding sea of chatbots, how do you stand out from the crowd? With 49.4 percent of people saying they would rather contact a business through messaging over phone, building a chatbot should be on your to-do list. Here are some tips and tricks to make your chatbot successful.1.

Chatty chatbots are best
The best chatbots sound and read human. People make the occasional typo or spelling mistake—and so should your chatbot.
If every response is typed flawlessly, it could come across as robotic and too structured.

Give your bot the freedom to be a little casual, code in the occasional typo—and always remember to keep it conversational.  The best bots learn from the conversation and weave those learnings into the bot/human exchange.To read this article in full or to leave a comment, please click here

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