Enlarge (credit: Logitech)
Customers were rightfully outraged when Logitech announced it would end service and support for its Harmony Link devices next year. Now, Logitech is attempting to right some of the wrongs of this situation, even though its plans to end the life of all Link devices hasn’t changed.
According to a Logitech blog post, the company will now provide all Harmony Link users with a free replacement Harmony Hub before service and support to Link devices ends in March 2018.
When Link users were notified of the discontinuation via email, Logitech also informed them that customers within warranty could replace the Link with a Harmony Hub for free. However, out-of-warranty customers were only allowed a 35-percent discount to purchase a Harmony Hub.
Customers were originally frustrated by Logitech’s decision to end the life of Link devices apparently solely for business purposes. Many users claimed they experienced no problems with the Link and the devices worked as promised. However, some were also upset that Logitech was essentially forcing them to pay for an updated device that they wouldn’t want or need if not for Logitech’s decision to brick their currently functioning devices.
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