When you want to get ahold of someone, there’s nothing quite like giving someone a call. When that someone is a business, you want to connect to the right place with the minimum of fuss.

That’s where an interactive voice response system comes in, otherwise known as an IVR.

An IVR enables callers to speak or press digits on a touch-tone phone to quickly find the right person or information.
Andrew Baker is a developer-educator at Twilio.
Twilio’s Programmable Voice API enables you to quickly build an engaging IVR with just a few lines of code.

Though Twilio supports any language capable of talking to a REST API and has libraries for all the popular languages like Java and C#, I’m focusing this tutorial on Node.js.To read this article in full, please click here

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