Citizen development is really a responsible response to the dilemmas created by shadow IT. Now that technology is available to those with minimal technical knowledge, business users will implement solutions without the help of the IT department.

The best thing IT can do about this is mentor the business users in ways that will support what business is going to do anyway, in a way that will not lead to enterprise-level headaches.
Salesforce is at the forefront in helping business and IT with this new paradigm.The number of times I revised the title of this post is a sign of the times in technology.

Those not steeped in the gray arts of technology may think that because computers process 1’s and 0’s that going from thought waves to software is a linear and clearly defined path.

The more the technology evolves, the less true that is.To read this article in full, please click here

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