Faris Sweis is senior vice president and general manager of the developer tools business at Progress.
Over the last five years, companies like Microsoft, IBM, Google, and Amazon have delivered amazing chatbot frameworks, providing tools like Microsoft Bot Framework, IBM Watson Conversation, Google API.ai, and Amazon Lex that enable developers to build software that can truly understand human language and converse with humans in a natural manner.The hero of this story is natural language processing (NLP), which is taking chatbots beyond clumsy decision trees to a new level of experience characterized by cognitive flow and ushering in a new wave of applications.

The democratization of NLP to the masses and the sophistication of chat channels like Viber, Messenger, and iMessage have given these types of applications a new boost in popularity and interest.iTo read this article in full, please click here

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