Chatbots can smooth customer queries, if you build themImage by ThinkstockCustomer service is expensive.

The more complex the product, the more it costs to deliver a great customer experience. Yet it is increasingly customer service—more than any other single factor—that creates loyal customers.
So how do you provide instant service where and when people want it without going broke? Get robots to do the heavy lifting.To read this article in full, please click here

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