85% of consumers expect pay-TV providers to be able to consistently provide a positive customer experience, a new Paywizard survey reveals Close to third have actually experienced a negative interaction or issue with a provider More than a quarter of consumers have cancelled a pay-TV service due to poor customer experience in the last 12 monthsLondon, 23 March 2018 – The vast majority of consumers want pay-TV operators to demonstrate they understand their needs and…

Source: RealWire

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