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Net neutrality rules took away your Internet freedom, FCC chair claims

It's not clear exactly which "freedoms" ordinary consumers lost.

Paysafe enhances productivity and customer experience with NewVoiceMedia

LONDON, 27 April, 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, today announced that the global payments company Paysafe increased its customer support centre productivity by 20 percent over the last year using NewVoiceMedia’s ContactWorld for Service platform.

The technology has delivered dramatic improvements to both customer and agent satisfaction.

Focused on connecting businesses and consumers globally with borderless, frictionless and... Source: RealWire

RiskIQ Researchers Identify New Threat Actor NoTrove Delivering Millions of Scam...

London, UK – 26 April, 2017 – Earlier this year, RiskIQ, the leader in digital threat management, reported an eight-fold increase in internet scam incidents that deny the $83 billion digital advertising industry millions of dollars. Now, researchers at RiskIQ have identified NoTrove, a newly discovered and major threat actor that is delivering millions of scam ads that threaten consumers and further undermine the digital advertising industry.A new research report released today, “NoTrove: The Threat... Source: RealWire

Webroot deletes Windows files and causes serious problems for users

Users of Webroot's endpoint security product, consumers and businesses alike, had a nasty surprise Monday when the program started flagging Windows files as malicious.The reports quickly popped up on Twitter and continued on the Webroot community fo...

Mobile industry loses its bid to stop Berkeley’s cellphone warning law

9th Circuit: local law actually “complements and reinforces” federal law, policy.

Exploits Targeting Corporate Users Surged Nearly 30% In 2016

At same time, number of attacks targeting software vulnerabilities in systems used by consumers declined over 20%, Kaspersky Lab says in new report.

Microsoft will cut OneDrive and Skype access to standalone Office users

When Microsoft launched Office 365 in 2010, Microsoft officials said then that customers were asking to move to the cloud.

Beginning in 2020, some Office customers will need to buy an Office 365 subscription to do so.In an update to Microsoft’s Office 365 system requirements released today, Microsoft said that consumers who have already purchased “perpetual”—i.e., standalone—versions of Office, such as Office 2010, Office 2013, and Office 2016, would be cut off from accessing the business versions of OneDrive and Skype after mainstream support expires.

Those who have purchased those Office suites will be allowed to connect until Oct. 13, 2020—the day mainstream support ends for Office 2016, and the day the new support policy kicks in. To read this article in full or to leave a comment, please click here

Another Android flagship, the Nexus 6P, ends up in a class-action...

"When the bootlooping occurs, the phone is essentially a very expensive paperweight."

Cybercriminals prefer to chat over Skype

Law enforcement and government officials don’t like encrypted peer-to-peer chat platforms such as WhatsApp and Jabber because it is harder to eavesdrop on what cybercriminals are planning.

But according to a recent study of global cybercriminal operations, the bulk of criminal discussions don’t happen over encrypted chat.
Skype is the preferred mode of communication among cybercrime gangs worldwide.Skype, owned by Microsoft and widely used by consumers and enterprises, doesn’t encrypt messaging end-to-end the way the secure messaging apps do.

But it is still popular among cybercrime gangs around the world, FlashPoint analysts found in a study of communications platforms used by financially motivated cybercriminals.To read this article in full or to leave a comment, please click here

Can the enterprise save Facebook bots?

Facebook's bumpy introduction of bot capabilities inside its Messenger service may be saved by an unlikely candidate: business users.While the company's bot platform for consumers has been more widely discussed than its business counterpart, support for automated conversation partners also extends to the company's Workplace service for businesses.
In that context, users can interact with bots to perform functions at work, like getting a budget approved by their supervisor.[ Roundup: TensorFlow, Spark MLlib, Scikit-learn, MXNet, Microsoft Cognitive Toolkit, and Caffe machine learning and deep learning frameworks. | Get a digest of the day's top tech stories in the InfoWorld Daily newsletter. ]Business-focused bots have more utility than their consumer counterparts at this point, said analyst Patrick Moorhead of Moor Insights & Strategy.
It's one thing to run through an expense report with a bot, and quite another to order a pizza.

There's also more room for an imperfect user experience in the land of enterprise software, in Moorhead’s view.To read this article in full or to leave a comment, please click here

Uber in hot seat with California regulators over drunk drivers

One-fourth—147,000 drivers—of Uber's US workforce operates in California.

Nearly 40% of Ransomware Victims Pay Attackers

Ransomware is targeting more consumers, and many of them are paying hundreds to attackers.