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Thunderheadrsquo;s ONE Engagement Hub platform scores among highest score for Strategy Category in Customer Journey Analytics evaluations14th September – London – Thunderhead, the pioneer in enterprise technology for customer engagement, have today been named as a Leader in The Forrester Wavetrade;: Customer Journey Analytics Visioning Platforms, Q3 2017, and The Forrester Wavetrade;: Customer Journey Analytics Orchestration Platforms, Q3 2017.

The Wavetrade; research acknowledges the practice of journey analytics as an emerging market and reviews 10... Source: RealWire
International SMS coverage and capabilities increase immediacy and accuracy of customer feedbackLondon, UK and Oslo, Norway and New York, NY: 14th September 2017: Confirmit has partnered with Infobip, a world leader in mobile messaging, to enable organisations running Market Research, Customer Experience or Employee Engagement programmes to benefit from enhanced international SMS capabilities and coverage.

The integration of Infobiprsquo;s SMS technology with Confirmitrsquo;s SMS Flex extension provides coverage of 800 mobile networks in 190 countries... Source: RealWire
High Wycombe, UK, 7 September 2017: International POS printer manufacturer Star Micronics has today announced that it will be partnering with Qudini, an award-winning London-based SaaS customer experience management company offering queue management and appointment booking software to retailers, at Paris Retail Week 2017 (19-21 September, Paris Expo, Porte de Versailles) on Stand NO56.Qudini will be showcasing its cloud-based customer experience management platform with Starrsquo;s TSP700II LAN printer.

This platform enables retailers to reduce customer... Source: RealWire
[LONDON, UK: 17th August 2017] Xceed Group, an IT change consultancy, is delighted to announce its strategic partnership with First Performance Global, a leading financial technology company, to bring an innovative cards engagement platform to the UK, Europe and beyond.The partnership combines First Performance Globalrsquo;s breakthrough platform with Xceed Grouprsquo;s IT change and transformational capabilities, enabling card issuers in the UK and Europe, Middle East and Africa (EMEA) regions to reduce fraud and operational costs,... Source: RealWire
LONDON, UK – 16th August, 2017 – Personal Group PLC, a provider of employee benefits and insurance products, has enlisted the help of the OutSystems low-code development platform to create an innovative employee benefits platform named Hapi.Hapi makes staff happier and more engaged at work through a suite of HR services and employee benefits.

As shown in research from the University of Warwick, happier staff are 12 percent more productive[i].
So, Personal Grouprsquo;s solution benefits... Source: RealWire
Openetrsquo;s virtualized policy and charging solution with pre-packaged use cases provided the foundation that Orange Poland needed to get new services to market fastDUBLIN, Ireland – 15th August, 2017 – Openet, a global leader in the supply of digital BSS (business support systems) and Customer Engagement solutions, today announced that Orange Poland has implemented virtualized versions of its Policy Manager and Evolved Charging solutions.As the leading communications service provider in Poland, Orange offers a wide... Source: RealWire
“Red Teamrdquo; members were fired as they stepped off stage after presenting internal attack tool.
AXA PPP, Countrywide, Facebook, Fullers Brewery, Employee Engagement Alliance, Engage for Success, HR Grapevine, Lloyds Banking Group, Oracle and celebrated authors just some of those on the judging panelEntry deadline October 06, 2017Part of proceeds donated to charity that entrants can influence London – August 10, 2017 – The 2017 UK & European Employee Engagement Awards, (www.ee-awards.com) in association with People Insight, today announces its expert judging line-up.

The deadline for receiving entries is October... Source: RealWire
Leader in customer engagement announces advanced feature in latest release to drive hyper-personalised, contextual and relevant conversations with customersLondon 20th July 2017 - Thunderhead, the leader in enterprise technology for customer engagement, today unveils its game-changing Audiences feature.

Thunderheadrsquo;s ONE Engagement Hub is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour.
It enables enterprises across all industry sectors to understand their customers, providing real-time analytics and in-the-moment decisioning allowing brands... Source: RealWire
FreeRADIUS today released an update that patches a number of vulnerabilities uncovered in a commissioned engagement using a customer fuzzer.
LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verintreg; Systems Inc., a global leader in customer engagement optimisation solutions.

As a new reseller, NewVoiceMedia will sell and support Verint Workforce Managementtrade;, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise.Verint Workforce Managementtrade; integrates seamlessly with NewVoiceMediarsquo;s ContactWorld platform,... Source: RealWire
UK millennials have surpassed all other demographics to become the most valuable group for financial institutions, Telstra global report finds5 July 2017, London – A new global report released by Telstra reveals that United Kingdom (UK) millennials have become the most valuable demographic group for financial institutions with UK millennialsrsquo; average wallet size[1] now 40 per cent greater than the UK adult demographic.

As millennials drive interactions and demand mobile engagement in a manner never... Source: RealWire