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Thunderhead’s ONE Engagement Hub Launches Powerful ‘Audiences’ Capability

Leader in customer engagement announces advanced feature in latest release to drive hyper-personalised, contextual and relevant conversations with customersLondon 20th July 2017 - Thunderhead, the leader in enterprise technology for customer engagement, today unveils its game-changing Audiences feature.

Thunderheadrsquo;s ONE Engagement Hub is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour.
It enables enterprises across all industry sectors to understand their customers, providing real-time analytics and in-the-moment decisioning allowing brands... Source: RealWire

FreeRADIUS Update Patches Bugs Static Analysis Tools Missed

FreeRADIUS today released an update that patches a number of vulnerabilities uncovered in a commissioned engagement using a customer fuzzer.

NewVoiceMedia partners with Verint to help organisations enhance contact centre management...

LONDON, 10 July 2017 – NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has announced a partnership with Verintreg; Systems Inc., a global leader in customer engagement optimisation solutions.

As a new reseller, NewVoiceMedia will sell and support Verint Workforce Managementtrade;, helping customers to gain unprecedented visibility into staffing, processes and work across their enterprise.Verint Workforce Managementtrade; integrates seamlessly with NewVoiceMediarsquo;s ContactWorld platform,... Source: RealWire

Millennials and their mobiles matter most, and they’re voting with their...

UK millennials have surpassed all other demographics to become the most valuable group for financial institutions, Telstra global report finds5 July 2017, London – A new global report released by Telstra reveals that United Kingdom (UK) millennials have become the most valuable demographic group for financial institutions with UK millennialsrsquo; average wallet size[1] now 40 per cent greater than the UK adult demographic.

As millennials drive interactions and demand mobile engagement in a manner never... Source: RealWire

Employees, HR Directors and Business Leaders to benefit from ‘disruptive listening’

ENGAGE recommits to Confirmit Horizons to put data-driven advice at the heart of employee engagement strategiesLondon, UK and Oslo, Norway and New York, NY: 28th June, 2017 Growing demand from business leaders and employees for a move away from once-a-year, one-way “listeningrdquo; is at the heart of a new, integrated approach to employee engagement developed by ENGAGE and enabled by Confirmit Horizons.ENGAGE, a specialist employee engagement, leadership effectiveness and internal communication consultancy, has renewed its... Source: RealWire

Over 90 per cent of IBM i shops recognize the need...

… but costs, lack of IBM i skills and fears about disrupting existing systems are among their main concerns PETERBOROUGH, NH – June 27, 2017 – 91 per cent of IBM i users questioned in a new poll said offering a greater choice of ways in which customers could interact with their companies – such as web and mobile self-service – would help improve customer engagement, and over half (54 per cent) said they are... Source: RealWire

Managed Service Providers facing challenge of digital transformation

Managed Services & Hosting Summit set to address key issues[London, 26 June 2017] With such a wide range of solutions, and engagement just a click or two away, the managed services industry faces a challenge in how it chooses which products and which other partners to work with. “In recent months we have seen many initiatives from distribution, vendors and managed services players themselves to help build a co-operative approach to solving customer business issues,... Source: RealWire

Google now actively works against extremist YouTube videos

New policies make it harder for terroristic content to flourish (and be found) on YouTube.

The Enterprise B2B Artificial Intelligence Race Heats Up

Sales & Commercial Teams Next in Line to Benefit Following Artesian Solutions’ Latest Product ReleaseLondon 19th June 2017: The latest release from Artesian Solutions builds on its leading enterprise engagement platform to establish the foundations of an Artificial Intelligence future that promises a revolution in the effectiveness of sales and commercial teams. Launched today, the latest release includes an Artificially Intelligent ‘Insight Agent’ – the first step in a series of intelligent chat bots aimed... Source: RealWire

EY select Thunderhead to help British & Irish Lions engage with...

Thunderheadrsquo;s ONE Engagement Hub selected to build fan engagement in Lions touring year 15 June, United Kingdom – Thunderhead, leader in enterprise technology for customer engagement, today announces that it has been chosen by EY to build fan engagement for the British & Irish Lions.

The Lions team, selected from Home Nations players, kicked off their southern hemisphere tour of New Zealand earlier this month.

Thunderheadrsquo;s ONE Engagement Hub (ONE) is a cloud-based omnichannel engagement... Source: RealWire

WP Engine Unveils Content Performance For Digital Marketers And Publishers

Content Optimizations That 28% of the Web Can Leverage to Drive Higher Brand Engagement London, UK, June 13, 2017 - WP Engine, the leading WordPress digital experience platform, today announced the launch of Content Performance, the companyrsquo;s latest Performance Intelligence solution for marketers and publishers looking to drive higher brand engagement with greater agility through WordPress and greater insights into their entire WordPress content with this new offering.While 78 percent of CMOs believe that custom... Source: RealWire

Caesars Entertainment, Chilirsquo;s Grill & Bar, Cisco and Colorado Department of...

Chicago – June 09, 2017 – Caesars Entertainment, Chilirsquo;s Grill & Bar, Cisco, Colorado Department of Transportation and Visa are among the winners of the 2017 North American Employee Engagement Awards (EE Awards) in association with CultureNextreg; by Maritz Motivation Solutions.

The full list of the winners and those who were highly commended can be found below.

They received their award at a ceremony that followed a conference on Employee Engagement in Chicago yesterday.The Conference... Source: RealWire