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SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce

New Salesforce app launched by European Customer Experience Management (CXM) pioneer SandSIV to improve the customer experience through deeper, more holistic insight, and provide greater staff motivation and engagement. Zürich, 20th April 2017.
SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions, today announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment.
SandSIV provides... Source: RealWire

Orange Egypt integrates Openet’s Real-time Offer Manager to improve subscriber experience

Openet enables Orange Egypt to stimulate data usage through real-time offers to create new revenue streamsDUBLIN, Ireland – 12th April, 2017 – Openet, a global leader in the supply of real-time BSS (business support systems) and customer engagement systems, today announced that Orange Egypt, a leading Egyptian operator, has deployed Openet’s Real-Time Offer Manager (RTOM) solution plus reporting tools to improve subscriber experience and increase data revenues. Orange Egypt is using Openet’s RTOM solution to... Source: RealWire

Openet wins Most Innovative Data Monetisation Solution award at the Policy...

Openet’s Real-time Offer Manager (RTOM) honoured for offering greater insight, personalised engagement and increased revenuesDUBLIN, Ireland – 10th April, 2017– Openet, a global leader in the supply of real-time BSS (business support systems) and customer engagement systems, has been awarded the ‘Most Innovative Data Monetisation Solution’ award for Real-time Offer Manager (RTOM) at the Policy Control Awards. Openet was selected from a list of finalists to receive the reputable industry prize at the ceremony on... Source: RealWire

Thunderhead Partners With Merkle | DBG to Accelerate Customer Engagement

The two companies join forces to bring richer long-lasting customer relationships with Thunderhead’s ONE Engagement HubLondon, United Kingdom - 03 April 2017 – Thunderhead, the leader in enterprise technology for customer engagement, today announces its partnership with Merkle | DBG, an agency specialising in leveraging data and technology to help their clients drive growth and improve performance.

Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique journey-based behavioural insights that are then used... Source: RealWire

Security awareness relies on balance of technical, human-behavior skill sets

On one side sits a technical security practitioner. On the other sits a person with advanced skills in changing behaviors and community engagement. Which creates successful security awareness?

2017 North American Employee Engagement Awards Judging Panel announced

Entry deadline two weeks today – April 07, 2017North American Employee Engagement Conference in Chicago – June 08, 2017Chicago, March 24, 2017 – The 2017 North American Employee Engagement Awards (The EE Awards), in association with CultureNext by Maritz Motivation Solutions, (www.ee-awards.com) today announces its final and unrivalled judging panel line-up.
In its third year in North America, The EE Awards is going from strength-to-strength.

The Awards ceremony follows a day-long conference designed to share... Source: RealWire

Rant & Rave creates customer feedback integration with Amazon Alexa

Warwickshire, 21 March 2017. Rant & Rave, the customer engagement specialists who work with half of the FTSE including Barclays, Sky and easyJet, has developed a customer feedback integration for Amazon Alexa, Amazon’s cloud-based voice service. For brands using Amazon Alexa, this will transform the way customer feedback is captured, enabling consumers to tell brands what they think of a product or service in real-time. Rant & Rave with Amazon Alexa will sit within a... Source: RealWire

Northplains introduces NorthplainsNEXT

Cloud-based next generation platform is a new way to manage the lifecycle of visual brand assets.TORONTO, ON, March 15, 2017 – Northplains has announced the launch of NorthplainsNEXT, a cloud-based content engagement platform which the company believes sets a new benchmark in managing visual assets. It delivers a complete, integrated solution for managing all interactions with content at every stage from ideation to distribution, overcoming the challenges of handling vast amounts of visual content in... Source: RealWire

.Net Framework or .Net Core? When to use which

It’s been 17 years since Microsoft unveiled its .Net strategy at its Forum 2000 event. Although the resulting marketing blunders led to some confusion about exactly what .Net was—the name turned up on both servers and applications—the underlying development tools become the heart of Microsoft’s engagement with enterprises around the world. .Net has also grown beyond the Windows ecosystem, bringing Microsoft tools and technologies to iOS, Android, and now Linux. But that growth has led to a new set of questions: Which .Net should I be using—.Net Framework, .Net Standard, Xamarin’s Mono (and the closely related Unity 3D gaming tools), or .Net Core?To read this article in full or to leave a comment, please click here

PwC select Thunderhead to deliver customer engagement for the PwC Suite

Leading Professional Services firm will use Thunderhead’s ONE Engagement Hub to build engagement with PwC Suite customersLondon, United Kingdom - 13 March 2017 – Thunderhead, the leader in enterprise technology for customer engagement, today announces that its ONE Engagement Hub has been selected by PwC. PwC is launching PwC Suite - a brand new service created to deliver knowledge and insight to Tax, HR and Legal professionals that can be accessed on a 24/7 basis.... Source: RealWire

Facebook signs deal with MLS, Univision to stream live soccer games

Games that were previously Spanish-only will be streamed in English on Facebook.

Frontier Airlines Partners with Qubit to Provide Travelers with a Highly...

Frontier turns to Qubit to increase customer satisfaction and engagement by building a more relevant online experience from first click through travel booking confirmation [NEW YORK]—[March 8, 2017] – Low-cost carrier Frontier Airlines has partnered with Qubit, the pioneer in delivering a data-first customer experience, to gain a deeper understanding of their customers’ behavior, then using this information to provide a tailored customer journey throughout the travel booking path.

Frontier will use Qubit's full service... Source: RealWire