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Finalists include: BT, Coca-Cola, Diageo, DHL, Fitness First, LG, Ministry of Justice, Nissan, Post office, Royal Bank of Scotland, Southampton Football Club, Time Inc, Vodafone, Waitrose and many more… Winners will be announced at a Gala ceremony at W...

Leading UK legal systems innovator Zylpha (www.zylpha.com) has signed a strategic partnership with SOS (Solicitors Own Software) Ltd. (www.soslegal.co.uk), the widely acclaimed developers of legal software for law firms and alternative business structures. Under the terms of the partnership, SOS will promote Zylpha’s bundling technology along with its Adobe Sign integration.

Combined, the systems represent an ideal solution for law firms seeking to innovate and drive efficiency across their organisation.

SOS software has won widespread acclaim for its ability to streamline the operations and processes of both law firms and Alternative Businesses Structures.
SOS Connect delivers modern progressive best-practice technology, designed to meet the most demanding needs of the sector; whilst the SME targeted Virtual Practices solution delivers the same benefits as fully hosted solutions.

SOS Logo

Integrated into SOS software, Zylpha's electronic document bundling software allows practices to assemble and deliver secure legal documents, court bundles, deal bibles and contracts at a fraction of the cost and effort of manual processes.

Through cross-collaboration, the two companies will deliver a single product experience for users, who will benefit from a reduced time and cost investment along with significant storage stationery and courier savings.

Says Elaine Galvin, Commercial Director of SOS Ltd., “Zylpha delivers the ability to digitally transform the legal documentation processes of both practices and ABS. We are delighted to have joined forces with them through this partnership and look forward to extending the benefits of their software to our highly innovative customer base.”

For his part Tim Long CEO of Zylpha welcomed Galvin’s comments adding, “SOS recognises, that in the new legal landscape, law firms need to look at ways of competing and working differently. Users also now need their systems to dramatically enhance their client’s experience.

“A key part of this digital transformation, is the constant re-evaluation of IT systems.

For many law firms this represents a real challenge and all too often their existing processes, in areas such as document management, are holding them back.

By combining SOS technology with Zylpha, users can create secure bundles in a fraction of the time it takes to prepare them manually.

This saves considerably on the staffing, storage and stationery costs and boosts both customer experience and green credentials. We look forward to working closely with SOS and in driving the integration benefits available from our two systems.”

Ends

About Zylpha www.zylpha.com
Headquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including:

  • Secure electronic document production and delivery.
  • Court Bundling.
  • Integration with the MOJ Portal.
  • Links to agencies for AML and Identity Verification.

The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles.

For more information, please contact:
Tim Long
Zylpha Ltd.
T: 01962 658881
t.long@zylpha.com
www.zylpha.com

Or

Leigh Richards
The Right Image
T: 0844 / 561 7586
M: 07758 372527
leigh.richards@therightimage.co.uk
http://www.therightimage.co.uk/

Baddies stole food, not credit card data, protests firm Customers of online takeaway firm Deliveroo are getting their accounts hijacked and charged for food they never ordered, according to an investigation by BBC One's Watchdog. Investigators from the campaigning TV consumer affairs programme uncovered evidence that scores of customers of the newly be-logo-ed Deliveroo are being defrauded by cybercriminals. Deliveroo customer Judith MacFadyen from Reading told Watchdog: "I noticed that I had a 'thank you' email from Deliveroo for a burger joint in Chiswick.
I thought this is really odd, so I went on to my account and had a look and there had been four orders that afternoon to a couple of addresses in London." Fraudsters had hacked into Ms MacFadyen's account and ordered chicken, burgers, chips, and milkshakes that were delivered to addresses 30 miles away from her home. More than £240 was taken from a debit card linked to her account. Ms MacFadyen, who quickly cancelled her card, subsequently discovered hackers changed her address and phone number before ordering food at her expense.
Steve Tappin was charged £98 for a delivery from a TGI Friday – 86 miles away from his home in London. In another case, fraudsters hacked into the account of two student flatmates from Southampton University before ordering four curries, six naans and a kebab to an address in Leicester – 120 miles away. Other fraudulent orders from the same account included three grilled chickens, four pizzas, five cheesecakes, garlic bread and eight bottles of Vodka to multiple locations across London – over 60 miles away from their home. The pair lost £440 in total after Deliveroo's systems failed to raise fraud warnings about multiple orders to addresses miles apart from each other all on the same night. Victims have being reimbursed for their losses, the BBC reports.

The Watchdog episode is due to air in the UK at 20:00 on 23 November. Experts quizzed by the BBC team faulted Deliveroo for failing to do enough to prevent fraudulent transactions.

The three-year-old startup ought to require the CVV2 code on bank cards as well as checking the address on orders is close to or the same as pre-registered addresses. It seems that cybercriminals had used stolen passwords from unrelated breaches in order to hijack compromised accounts, a well-known hacker trick sometimes known as credential stuffing.

A Deliveroo spokesperson told El Reg: We are aware of these cases raised by Watchdog – they involve stolen food, not credit card numbers.

These issues occur when criminals use a password stolen from another service unrelated to our company in a major data breach.

The stolen password is then used to fraudulently access someone's account.

This is why we urge customers to use strong and unique passwords for every service they use. It is our policy not to comment on specific anti-fraud countermeasures because we don't want to provide public guidelines on how we detect fraud to criminals.

That said, we can assure customers that we are constantly improving our security measures, and make regular upgrades to our practices. Recently, this included frequently asking customers to verify themselves when entering a new address. We also use industry-leading anti-fraud measures and deploy anomaly detection techniques through machine learning to track patterns of criminal activity.

This blocks transactions when our system detects suspicious activity. On the rare occasions when fraud does occur, we work with customers to secure their account, reimburse them for fraudulent transactions and where appropriate work with the relevant authorities. Kevin Cunningham, founder and president at identity firm SailPoint, said that the frauds against Deliveroo customers illustrates the "chaining" or "domino effect" that data breaches can have across multiple organisations. Password reuse, the suspected root cause of the frauds against Deliveroo customers, is very common, he added. ® Sponsored: Customer Identity and Access Management
A partnership between next generation legal software provider, Peppermint Technology, and innovative legal process provider, Zylpha, is providing Peppermint clients easy access to the benefits of automated document bundling.Integrated into Peppermint's cloud legal software, Peppermint CX, Zylpha's electronic document bundling software allows law firms to assemble and deliver Court Bundles, Deal Bibles and Contracts at a fraction of the cost and effort of a manual process.

The Peppermint & Zylpha product teams are now collaborating to build deeper integration to ensure a one-product experience for end-users, and aim to release this in Spring 2017. Zylpha Partners With Peppermint “Improved speed, accuracy and cost effectiveness are the key benefits of Zylpha’s electronic document bundling service,” says Peppermint CTO, Mike Walker. “Zylpha is a great addition to the Peppermint partner community.
Its document bundling software is well organised and a perfect fit for our innovative customers who are looking to leverage technology in order to hone their processes, drive costs down and deliver a better service to clients.” Switching to Zylpha's electronic process will save Peppermint's customers time taken to manage creation of these bundled documents, materials and courier costs.
Simple to use, it can cope with large and highly complex document bundles and is extremely secure with password and electronic signature functionality. Tim Long, CEO of Zylpha added, “Peppermint has a great team and we continue to work together to deliver an even better electronic document bundling experience to their customers.” About PeppermintPeppermint CX enables law firms to focus their business and service processes around their clients - and achieve a quantum leap forward in client service responsiveness, transparency and flexibility. Peppermint’s specialist enterprise applications for relationship management, business development, workflow, financials & business intelligence are built on Microsoft’s legal industry platform, underpinned by Microsoft Dynamics CRM + Microsoft SharePoint. Based in the UK, Peppermint is now supporting over 40 mid-sized & large law firms, with over two-thirds of these operating on the Peppermint Cloud platform. Peppermint’s industry awards include Best Small Tech Company, Best Cloud Application World Series Award, and Microsoft Dynamics ISV UK Partner of the Year. About Zylpha www.zylpha.comHeadquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including: Secure electronic document production and delivery. Court Bundling. Integration with the MOJ Portal. Links to agencies for AML and Identity Verification. The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles. For more information please contact:Tim LongZylpha Ltd.T: 01962 658881t.long@zylpha.comwww.zylpha.com Or Leigh RichardsThe Right ImageT: 0844 / 561 7586M: 07758 372527leigh.richards@therightimage.co.ukwww.therightimage.co.uk ENDS.
Press Release

Zylpha (www.zylpha.com) the UK’s leading legal systems innovator, has announced the launch of a Client Matter Inception (CMI) plugin, which will be available free to all users of the LexisNexis Visualfiles case management system. CMI is the preliminary step for all law firms, either acting for new clients or when representing existing clients in a new matter. The process aids compliance with the Legal Services Act, helping to avoid potential conflicts of interest and adhering to anti-money laundering regulations. By using the new plugin, practices can speed up the ‘on-boarding’ process and capture all client data accurately and consistently.

The latest addition to a wide range of Zylpha solutions, the CMI plugin has been built so that it can either be used on its own within Visualfiles, or as a platform for further enhancements through other existing Visualfiles integrations including: Adobe Sign, PayPal and SmartSearch.

CMI plugin

Commenting on the launch Zylpha’s CEO Tim Long noted, “With our experience of legal IT and our work with client facing legal teams, we understand the frustrations of managing Client Matter Inception effectively. So, as a product of our extensive development of Visualfiles integrations, we saw the opportunity to give something back to the LexisNexis community that we have been part of for many years. Hence it needed to be easy to integrate for all and it needed to be free.”

Nigel Williams, the Visualfiles Product Manager at LexisNexis, was enthusiastic about Zylpha’s approach, “We’re fully supportive of the solutions that our partners bring to the Visualfiles community. Offering a free CMI add-in is a great way to get organisations to think about how Visualfiles can help in this vitally important area. I’m sure that the Visualfiles community will appreciate this as a genuine gesture from a company that is a respected name in the Visualfiles world.”

The new integration was first demonstrated as part of a Client Matter Inception webinar held on the 6th September. To view a recording of the webinar, click here: www.zylpha.com/webinar-matter-inception/?utm_source=online&utm_medium=pr&utm_campaign=CMI

Ends

About Zylpha www.zylpha.com
Headquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including:

  • Secure electronic document production and delivery.
  • Court Bundling.
  • Integration with the MOJ Portal.
  • Links to agencies for AML and Identity Verification.

The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles.

For more information please contact:
Tim Long
Zylpha Ltd.
T: 01962 658881
t.long@zylpha.com
www.zylpha.com

Or

Leigh Richards
The Right Image
T: 0844 / 561 7586
M: 07758 372527
leigh.richards@therightimage.co.uk
www.therightimage.co.uk

1st Touch (www.1sttouch.com), the UK’s leading system innovator for the social housing sector, has announced the launch of iAppoint.

The all-new self-service module will help social landlords to streamline customer appointment scheduling by speeding up and enhancing the processes involved.
In addition, as online services cost only a fraction of call centre responses, the potential cost savings for landlords are also significant.As iAppoint is linked to the landlord’s back office system, the highly accessible technology combines all the key data relating to a tenant, their property and the landlord’s resources together with an online self-service appointment system.

This easy-to-use solution allows tenants to schedule the right appointments first time, either through a visiting field operative’s device or directly online through their landlord’s self-service tenant-portal and app.

These appointments might be for: responsive repairs, gas or electric checks, financial inclusion reviews, social care assessments or more. iAppoint Once made, appointments are then confirmed to the tenant by text in advance.

The text advice system can be tailored to add the name and photo of the staff member designated to resolve the issue, along with an estimated time of arrival and their contact details.
In addition to booking the appointment, the tenants are also able to prioritize or rearrange the appointments made, order additional text reminders and book any follow up actions required.

There is also a facility to add voice notes, photos and even video. Recent research by 1st Touch has confirmed that tenants greatly appreciate the flexibility and responsibility afforded by booking appointments online, through their own devices 24/7/365.

The financial benefits for the landlord are significant too.
Industry calculated cost comparisons show that online appointment bookings reduce the average call centre cost from £6-£10 to less than £1 via iAppoint. Over the course of a year the prospective savings from 10,000s of online appointments are therefore significant.

The resources saved are then free for landlords to reinvest in their customer care or tenant services. Commenting on the launch Greg Johns CEO of 1st Touch noted, “The incredibly positive customer-response impact gained from automating the scheduling function, is of significant interest to all customer-centric landlords.
It really is a significant step forward both in terms of customer service and efficiency.

And from our own research, we now know that those social landlords that invest in this kind of technology will see a rapid, significant and valuable customer-service dividend.
In addition, one cannot ignore the enormous financial benefits available either, as landlords can save over £6 for every appointment made online.

As the resources saved can be invested into other customer-focused services, it really is a win win situation. ” Ends Note to Editors: About 1st Touch (www.1sttouch.com)Southampton based 1st Touch, a subsidiary of Aareon AG (www.aareon.com), has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system’s acclaimed ‘Smart Airtime’ feature where ‘airtime’ is minimised and the system is always available with or without ‘airtime’.

The system’s flexibility through simple customer control over forms creation and amendment is also widely acclaimed.

There is Integration to multiple back office and other enterprise software applications, so that data is entered only once. With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise. To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch.
In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards. 1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android. For further information on 1st Touch please contact:Cherry Rance1st Touch02380 111206Cherry.rance@1sttouch.comwww.1sttouch.com Or Leigh RichardsThe Right Image PR & Marketing Group07758 372527leigh.richards@therightimage.co.ukwww.therightimage.co.uk

Zylpha Partners with iManage

Legal software innovator Zylpha (www.zylpha.co.uk) has announced a partnership with iManage, the leading provider of Work Product Management solutions for legal, accounting and financial services firms and the corporate departments they serve. Included under the terms of the partnership are Zylpha’s widely acclaimed bundling software and electronic signature integrations.Zylpha’s electronic bundling technology reduces the time taken to create document bundles from hours to minutes. The costs of photocopying, physical storage, postage and couriers are eliminated at a stroke. In addition, the system’s ‘secure delivery’ methodology means that the days of delayed and missing paperwork are now also a thing of the past. The system, which includes ‘Document Connectors’ to all of the leading systems and formats, adds files from the user’s existing software and file structures. As documents move between sections, Zylpha repaginates them, changing titles and dates accordingly. At all times, the user’s documents remain secure and password protected. In addition, electronic signature of these documents can be achieved through private encrypted networks, eliminating the delays associated with post or email distribution. Tim Long, CEO Zylpha Commenting on the news Tim Long, CEO of Zylpha noted, “Law firms are under urgent pressure to meet escalating client demands for responsiveness, productivity and security. iManage helps these firms serve their clients more effectively by improving productivity and governance through the creation, sharing, and security of their work. Electronic Bundling and eSignature technology supports this strategy well and we have already had tremendous client success through our existing integrations to iManage. Naturally therefore, we are delighted that this has now led to a formal partnership. We look forward to working closely with iManage as they help law firms deliver real and evident benefits to their clients.” Joe Combs, iManage’s EMEA Channel Partners Director welcomed Tim Long’s comments adding, “iManage Work Product Management solutions deliver enterprise-class functionality, performance and security developed by the market leader and supported by a global network of integration partners. We are delighted that Zylpha has now become a Partner, especially as electronic bundling and eSignature systems are increasingly seen as key technology for legal and financial services teams. We are looking forward to exploring the potential opportunities of working together and sharing innovative ideas.” Ends About iManageiManage is the leading provider of Work Product Management solutions for legal, accounting and financial services firms and the corporate departments they serve worldwide. Every day iManage helps professionals streamline the creation, sharing, governance and security of their work product. Over 3,000 organizations around the world—including more than 1,800 law firms—rely on iManage to help them deliver great client work. Headquartered in Chicago, iManage is a management-owned company. About Zylpha www.zylpha.comHeadquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including: Secure electronic document production and delivery. Court Bundling. Integration with the MOJ Portal. Links to agencies for AML and Identity Verification. The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles. For more information please contact:Tim LongZylpha Ltd.T: 01962 658881M: 07917 301496t.long@zylpha.comwww.zylpha.com Or Leigh RichardsThe Right ImageT: 0844 / 561 7586M: 07758 372527leigh.richards@therightimage.co.ukwww.therightimage.co.uk
With the aim of modernising court services, the London Borough of Southwark has successfully introduced paper-free Digital Courtroom (www.digitalcourtrooms.co.uk) technology to the London Family Court.

The process, conducted in partnership with South London Legal Partnership, has gone from pilot to ‘go live’ in just over 6 weeks with the first cases already heard.The Digital Courtroom Solution is a complete software and service package, which provides all the necessary tools required to digitize the UK court system.

By eliminating paper-based practices the Digital Courtrooms solution enables court processes to be streamlined, significantly reducing costs, removing the stress of missing files and greatly boosting efficiency. Central Family Court The solution combines services from three leading legal technology organisations: ProjectFusion with its secure Data Room system, Zylpha’s with its widely acclaimed e-bundling technology and technical support from South London Legal Partnership. Project Fusion’s Data Room provides a simple to use virtual interface, which delivers a secure digital space protected by the latest security technology. Zylpha’s widely acclaimed digital e-Bundling software eliminates the strain of creating and maintaining paper court bundles and removes the risk of lost documents.

The digital bundles can be updated, repaginated and distributed safely in a matter of minutes – a process that previously took many hours to complete.

The final element is a high quality support programme, supplied through South London Legal Partnership, the shared legal services operation for Kingston, Merton, Sutton and Richmond councils. Commenting on the news Phillip Barker, Deputy Business Manager (Legal Services) Finance & Governance said “In a little over a month Southwark and the Central London Family Court, under the direction of SLLP, have moved into the digital age.

Trial bundles are now securely delivered using Data Rooms rather than outdated and unreliable couriers or the DX paper system. “This secure digital delivery solution has revolutionised the way the Child Care Legal Team functions.
In short, it has standardised the way that lawyers store documents ready to be converted into the electronic bundle using Zylpha; making it easy for anyone to search for and locate case documents quickly.

Beyond this, the control and ease with which the Project Fusion Data Rooms can be created has also removed the stress of dealing with couriers or catching the DX.

Although there are setup costs, we truly believe that this solution will save the council thousands of pounds and free up valuable time.

The Digital Solution isn’t the future it’s the here and now.“ Commenting on the news Tim Long CEO of Zylpha welcomed Philip Barkers comments adding, “Zylpha has worked with Southwark for some years, so we know the exacting quality standards they set in all aspects of their court work. We are delighted then that they have chosen Digital Courtrooms to move the family court processes forward and already we can see the first benefits of this digital transformation. Over time, they will free up many hundreds of hours and reduce operational costs dramatically. We look forward to working closely with them as they start to optimise these benefits fully.” Ends About Zylpha www.zylpha.comHeadquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including: Secure electronic document production and delivery. Court Bundling. Integration with the MOJ Portal. Links to agencies for AML and Identity Verification. The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles. For more information please contact:Tim LongZylpha Ltd.T: 01962 658881M: 07917 301496t.long@zylpha.comwww.zylpha.com Or Leigh RichardsThe Right ImageT: 0844 / 561 7586M: 07758 372527leigh.richards@therightimage.co.ukwww.therightimage.co.uk
Press Release Following a customer enquiry from the London Borough of Lambeth, Zylpha (www.zylpha.com) the UK’s leading innovator of electronic document bundling technology, has launched a ‘Bundling Robot’.

The new system is the latest addition to the company’s widely acclaimed range of integration tools for LexisNexis Visualfiles. The robot enables high-speed background bundling automation within Visualfiles, whilst allowing the system’s users to carry on with other pressing matters simultaneously.

This saves the user a significant amount of time, whilst dramatically expanding the system’s capacity. Robots The bundling robot is the brainchild of Zylpha’s widely recognised Visualfiles Developer Andrew Gooding, in response to a customer enquiry from The London Borough of Lambeth.

Gerard Kamath Business Manager of Legal Services for Lambeth had spotted an opportunity for a robotic approach, to assembling bundles in the background, that would not only save time but also allow Visualfiles users to progress with other matters simultaneously. Commenting on the new system Gerard noted: "Zylpha’s electronic document bundling solution had already greatly improved our document bundling process significantly. However, I could see enormous benefits if Zylpha could engineer a solution that allows for both the rapid automation of creating the final indexed and paginated PDF bundle; whilst enabling users to work away on other issues in the meantime." "In response, Andrew and the Zylpha team have developed a bespoke bundling robot.

This can produce the bundle on a different machine rather than the specific end user’s pc, which remains unaffected.

The bundle robot also places the completed bundle back into the client matter and schedules a task in the users to do list.""We are absolutely delighted with the Zylpha bundling robot for Visualfiles.
It is such a fantastic piece of development and greatly appreciated by the legal team here at The London Borough of Lambeth." For his part Andrew Gooding welcomed Gerard’s comments, adding: ‘The team Gerard heads up is incredibly innovative and far sighted.
So when he posed the robot question, we naturally jumped at fulfilling this opportunity.

As a product of the long-standing relationship between Zylpha and The London Borough of Lambeth we have been able to create an agile and easy to use enhancement that is available to any of our clients that have the Visualfiles integrated version of our bundle software.

This is a real step forwards and we expect demand to be extremely high.” Ends About Zylpha www.zylpha.comHeadquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including: Secure electronic document production and delivery. Court Bundling. Integration with the MOJ Portal. Links to agencies for AML and Identity Verification. The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles. For more information, please contact:Tim LongZylpha Ltd.T: 01962 658881M: 07917 301496t.long@zylpha.comwww.zylpha.com Or Leigh RichardsThe Right ImageT: 0844 / 561 7586M: 07758 372527leigh.richards@therightimage.co.ukwww.therightimage.co.uk
With offices in London, Oxford, Swindon, Marlborough and Bath, leading multi-practice law firm Royds Withy King, has achieved significant efficiency gains through Zylpha’s MOJ (Ministry of Justice) portal integration software.Working in conjunction with Royds Withy King’s existing workflow and case management systems, Zylpha (www.zylpha.com) automates the transfer of case management information to the MoJ Portal for both RTA (Road Traffic Accident) and EL/PL (Employer’s and Public Liability) claims.

This integration enables Royds Withy King to manage the processes involved more smoothly, with submission processing times reduced by over 80% when compared to previous paper based systems. Royds Withy King Sarah Williams, Visualfiles Developer at Royds Withy King agrees that the benefits of Zylpha’s MOJ are clear.
She said: “By using Zylpha’s MOJ Portal integrations for both RTA and EL/PL, we have completely eliminated the hassle of submitting and managing claims. “We are always looking for innovative ways to put the needs of our clients and our staff first. Zylpha is an excellent example of this investment in innovation, as our teams no longer have to spend hours on the portal re-keying data that is already contained in our Visualfiles case management system.

This is extremely well thought of by our managers, staff and clients. “From Zylpha’s own analysis we know that based on our number of claims to the MOJ Portal, we save a considerable amount of time a year.

By reducing the administrative processes internally, we can focus more time on other areas of the business.” Tim Long Zylpha’s CEO welcomed these comments adding,“Whether the firm is dealing with businesses or private individuals, Royds Withy King creates and builds excellent relationships with its clients, based on mutual respect.
Indeed, the practice never stops working to make service levels the best that they can be and innovation is an important element of this strategy. One area where technology has played such a role is reducing the time taken to make the MoJ Portal submission processes considerably more efficient. “Naturally, we are delighted that Royds Withy King has chosen Zylpha’s Portal integration to achieve this and to hear that this has both benefitted Sarah’s team and helped to increase client focus too. We look forward to working closely with them and hopefully identifying other ways in which we can make a difference.” Ends About Zylpha www.zylpha.comHeadquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including: Secure electronic document production and delivery. Court Bundling. Integration with the MOJ Portal. Links to agencies for AML and Identity Verification. The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles. For more information, please contact:Tim LongZylpha Ltd.T: 01962 658881M: 07917 301496t.long@zylpha.comwww.zylpha.com Or Leigh RichardsThe Right ImageT: 0844 / 561 7586M: 07758 372527leigh.richards@therightimage.co.ukwww.therightimage.co.uk
A 360° Tenant Portal system from leading social housing technology innovator 1st Touch (www.1sttouch.com) is enabling New Charter Group, one of the North West’s largest housing providers to transform its mobile workforce processes and customer support strategy.The new system delivers a single-view of all key data both for field operatives through their handheld devices and to tenants through an online portal based customer hub. New Charter Group New Charter Group is a social landlord based in Tameside, Greater Manchester with 19,500 homes in Tameside, Oldham and Nottingham and a turnover of £100 million.
In seeking to optimise both efficiency and customer service levels, the Group recently undertook a review of their IT estate focusing on people, processes and technology.

Amongst the areas of investment were mobile workforce systems and online customer self-service. The required system needed to be an automated digital solution that placed customers at its heart, empowering them where possible to self-help through a self-service functionality, allowing them to make payments, request repairs, report anti-social behavior and carry out a host of other useful tasks.
It also needed to be ‘right first time’ and ultimately be enterprise wide; allowing all staff, field workers and management to have a single-view of all key data, when visiting customers. New Charter Group chose 1st Touch’s widely acclaimed 360° Tenant Portal as it had class-leading usability for both field operatives and customers.
It also incorporates a revolutionary Automatic Appointments system called iAppoint.

This is a doorstep appointments system, which simplifies appointment scheduling through enabling live tenant interaction.

This empowers tenants to schedule their own confirmed appointments with multiple departments, either online 24/7 via the customer hub or through field operatives using their handheld devices whilst visiting. Commenting on the new solution, New Charter Group’s Business Transformation Change Manager Yvonne Campbell said, “A significant increase in customer access and the introduction of class-leading mobile workforce technology are the primary drivers behind introducing 1st Touch 360°. “Once we have fully rolled 1st Touch out, colleagues will have the digital ‘single-view’ technology they need to provide the best possible customer experience wherever they are. Our customers will have easy 24/7 digital access to our services through our new online customer hub, thereby reducing ‘transactional’ demand.

There are also benefits for us as an organisation, as our Customer Insight and Business Intelligence will now drive our decision-making and actions.

The combined result will be a significant boost in both efficiency and customer service levels.

All in all, 1st Touch has delivered the system we required and we look forward to enjoying the potentially huge rewards that this exciting new solution offers.” For his part 1st Touch CEO Greg Johns welcomed Yvonne’s comments adding, “You cannot fail to be impressed by the professionalism of New Charter Group’s change strategy or the scale of the investment they have made in transforming mobile working and customer access to services. Nor can one underestimate the positive impact that this level of automation will have on their customers.

The fact that customers can now resolve their own issues online through the customer hub, or have them automated by front line staff using their handhelds, is a major step forwards.

The immediacy and thoroughness of this type of automation will be incredibly well received by customers and operationally this can certainly be held up as an excellent example of best-practice.” Ends Note to Editors: About 1st Touch (www.1sttouch.com)Southampton based 1st Touch, a subsidiary of Aareon AG (www.aareon.com), has enabled dozens of field workforce-based organisations to embrace new mobile technologies and so achieve significant savings, greater productivity and more cost-effective use of resources. 1st Touch Mobile delivers clear and unique benefits: These include the system’s acclaimed ‘Smart Airtime’ feature where ‘airtime’ is minimised and the system is always available with or without ‘airtime’.

The system’s flexibility through simple customer control over forms creation and amendment is also widely acclaimed.

There is Integration to multiple back office and other enterprise software applications, so that data is entered only once. With its widely acclaimed mobile technology, 1st Touch has a clear focus on the Social Housing and Local Government markets. Many social housing providers and local authorities, at large, now benefit from the fast and tangible, best of breed benefits that 1st Touch mobile technology delivers to the enterprise. To date, over 50% of the social housing market, which has deployed mobile technology, has chosen to implement 1st Touch.
In local government, 1st Touch has already been adopted for a wide range of mobile workforce uses. Ready to use applications for local authority organisations include: Public Buildings, Highways/Street Services, Environmental/Waste Management, Revenues and Benefits, together with Planning Control and Trading Standards. 1st Touch software is available on a wide variety of platforms including: Windows Mobile, Apple and Android. For further information on 1st Touch please contact:Cherry Rance1st Touch02380 111206cherry.rance@1sttouch.comwww.1sttouch.com or Leigh RichardsThe Right Image PR & Marketing Group07758 372527leigh.richards@therightimage.co.ukwww.therightimage.co.uk
Press Release Leading UK legal systems innovator Zylpha (www.zylpha.com) has launched the first PayPal utility for legal practices. The new integration enables law firms to take clients’ payments easily including: initial ‘on account’ funds, disbursements, diarised invoice sums and final settlements. Zylpha believes that the new solution, which operates within LexisNexis Visualfiles, provides a fast, easy and customer friendly method of securing client funds. In addition, where required, The PayPal integration can be used in conjunction with leading eSignature product Adobe Sign. As invoice details can be sent to clients electronically, the new PayPal system eliminates the risk of human typing input errors or the need to decipher illegible payment card details. Transactional data can then be parsed back into Visualfiles, where additional workflows can be built, once the monies are received. These might include: instigating searches or requesting office copies of case paperwork. PayPal Integration As Chris Wright Project Lead at Zylpha notes, “This is the first system of its kind and will help practices collect the monies they are due securely, whilst also boosting perceived customer service amongst clients. Those practices that sign-up will instantly differentiate themselves from other firms some of whom are still limited by costly and time-consuming paper-based systems. Our initial research suggests that the demand for this utility will be extremely high and we expect that PayPal availability is one option that will soon be seen as a best practice.” ends About Zylpha www.zylpha.comHeadquartered in Southampton Zylpha is an innovative specialist offering tools for the legal profession including: Secure electronic document production and delivery. Court Bundling. Integration with the MOJ Portal. Links to agencies for AML and Identity Verification. The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems that transform secure communications for court and case management bundles. For more information please contact:Tim LongZylpha Ltd.T: 01962 658881M: 07917 301496t.long@zylpha.comwww.zylpha.com Or Leigh RichardsThe Right ImageT: 0844 / 561 7586M: 07758 372527leigh.richards@therightimage.co.ukwww.therightimage.co.uk